case-studymember-experience
How Schemes Are Reducing Call Centre Volume by 40%
Self-service features in the member app are transforming how schemes handle member queries. Here's what we've learned.
Thabo Molefe
10 December 2025
Transform your member experience
Stop losing members to claims frustration
The modern HealthTech platform for all your administration needs. Real-time balances. Streamlined claims. A digital experience that rivals the big schemes.
No credit card required · Setup in 48 hours
24/7
Member Access
94%
Satisfaction
48h
Setup Time
Built for SA medical schemes
POPIA compliant
Free 30-day pilot
Modern technology for modern schemes
The HealthTech platform that powers exceptional member experiences.
Member Mobile App
Beautiful iOS & Android app for members to check balances, submit claims, and download tax certificates instantly.
Admin Dashboard
Powerful back-office tools for claims processing, member management, and employer administration.
Analytics & Reporting
Real-time insights into scheme performance, claims trends, and member satisfaction metrics.
Streamlined Claims
Efficient claims workflow with intelligent routing and automated validation checks.
POPIA Compliant
Enterprise-grade security with full POPIA compliance. Your data is encrypted and protected.
Reduced Call Volume
Self-service features reduce call centre volume. Members help themselves with the app.
Get started in 3 simple steps
We handle the technical setup so you can focus on your members.
01
Sign up for your pilot
Create your account with your scheme name. We'll set up your custom subdomain instantly—no technical skills required.
02
Import your data
Upload your member data via CSV or connect to your existing systems via our secure API integration.
03
Go live
Invite your team, customize your branding, and start using the platform. Full support included.
"
The member app is exactly what we needed. Our beneficiaries can finally check their benefits and track claims without calling us.
SM
Scheme Manager
Medical Scheme Administrator
Simple, transparent pricing
No hidden fees. No surprises. Pay per member, cancel anytime.
Starter
Up to 10,000 members
R299/member/mo
Popular
Professional
10,000 - 100,000 members
R249/member/mo
Enterprise
100,000+ members
Custom
30-day free pilot
No credit card required
Cancel anytime
Insights & Resources
Stay informed with the latest in HealthTech and medical scheme management.
compliancesecurity
POPIA Guide for Medical Schemes
Understanding the Protection of Personal Information Act and how MedAPI helps you stay compliant.
Legal Team
5 December 2025
announcementproduct
Welcome to MedAPI: Modern HealthTech for Medical Schemes
We're on a mission to help medical schemes deliver a digital experience that rivals the big players with modern HealthTech.
MedAPI Team
1 December 2025
Why schemes choose MedAPI
30
Day Free Pilot
48h
Setup Time
99.9%
Uptime SLA
24/7
Member Access
Ready to transform your member experience?
Start your free pilot and see the difference modern technology makes.
Start Your Free 30-Day Pilot