
case-studymember-experience
How Schemes Are Reducing Call Centre Volume by 40%
Self-service features in the member app are transforming how schemes handle member queries. Here's what we've learned.
Thabo Molefe
10 December 2025
Insights, guides, and stories about medical scheme administration in Southern Africa.

Self-service features in the member app are transforming how schemes handle member queries. Here's what we've learned.

Understanding the Protection of Personal Information Act and how MedAPI helps you stay compliant.

We're on a mission to help medical schemes deliver a digital experience that rivals the big players with modern HealthTech.
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